Privacy Policy

Last Updated: January 1, 2025

Onsite Screen Fix ("we," "us," or "our") operates https://www.onsitescreenfix.com and provides on-site cell phone repair services in Long Island, New York. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you book a repair, contact us, or interact with our website, we may collect:

• Contact information: name, email address, phone number
• Service address: the location where you'd like us to come for the repair
• Device information: phone model, description of the issue
• Payment information: processed through secure third-party processors — we do not store full card numbers
• Communications: messages, texts, or emails you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and general geographic location
• Browser type and version
• Pages visited, time spent, and referring pages
• Device type (mobile, desktop, tablet)
• Cookie identifiers (see Cookies section below)

2. How We Use Your Information

We use the information we collect to:

• Schedule and complete your phone repair service
• Contact you about your appointment, status updates, and follow-ups
• Process payments and send receipts
• Respond to your questions and customer service requests
• Send service reminders or promotional communications (with your consent)
• Improve our website and services based on usage patterns
• Comply with legal obligations
• Detect and prevent fraud or abuse

We do not sell your personal information to third parties for their own marketing purposes.

3. Information Sharing

We may share your information in the following limited circumstances:

• Service providers: third-party vendors who assist with booking, payments, or communications (e.g., booking platform, payment processors, SMS services) — bound by confidentiality agreements
• Legal requirements: if required by law, court order, or government authority
• Business transfer: in the event of a merger, acquisition, or sale of our business assets
• Safety: to protect the rights, property, or safety of our company, customers, or others

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us:

• Remember your preferences
• Understand how you navigate our site
• Analyze traffic and improve the website
• Enable advertising and remarketing features

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that some features of our site may not function properly without cookies.

5. Analytics & Advertising

Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects information such as page views, session duration, and device type. This data is anonymized and used in aggregate. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertisements, and to show relevant ads to people who have visited our website. The Pixel collects information about your actions on our site. You can manage your ad preferences through your Facebook Ad Settings.

Remarketing

We may use remarketing tools to show our ads to people who have previously visited our website. These ads may appear on Google, Facebook, Instagram, and other platforms.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website
• Secure, limited-access storage of customer records
• Use of PCI-compliant payment processors — we never store full credit card numbers
• Regular security reviews and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete data
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from promotional emails by clicking "unsubscribe" in any marketing email, or contact us directly
• Data portability: request a structured, machine-readable copy of your data where applicable

To exercise any of these rights, contact us at info@onsitescreenfix.com. We will respond within 30 days.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Business Name: Onsite Screen Fix
• Service Area: Long Island, New York
• Email: info@onsitescreenfix.com
• Phone: (631) 555-0199
• Website: https://www.onsitescreenfix.com